Lemmer Web Consulting (“we,” “us”) is a sole proprietorship owned and operated by Chris Lemmer, providing communication and dispatch technology services to local businesses. This page explains what information we collect, how we use it, and how our text-message (SMS) program works.
Who we are
Lemmer Web Consulting operates AI phone-dispatch systems on behalf of our business clients. For example, when you call a client’s dispatch line to book a service such as a taxi ride, our system helps take your request and coordinate a confirmation. We are the operator of the messaging system; the service itself (for example, the ride) is provided by our client business.
What we collect
When you call a dispatch line we operate, we collect only what’s needed to handle your request:
- Your phone number — captured automatically from the call you place (your caller ID); we do not buy, rent, or import phone numbers from any outside source.
- Your service request details — for a ride, this means your pickup location, drop-off location, requested time, number of passengers, and a fare quote for that trip.
- Optionally, a name if you give one.
We do not collect payment card details, government IDs, location tracking, or any sensitive personal information through this system.
How we use SMS (text messages)
We use text messages for transactional confirmations only — never for marketing or promotions.
When you call to book a ride, we may text you:
- a confirmation of your pickup time once the driver confirms;
- a brief “still confirming, hang tight” update if confirmation is taking a moment;
- a notice if the driver can’t take the ride, so you can make other plans.
We also text the driver a one-tap request for each booking. Messages relate only to the specific ride you requested during your call. Message frequency: typically one short exchange per ride you book. Message and data rates may apply depending on your mobile carrier and plan.
Sample messages
These are the actual message templates this program sends, quoted in full. Every message a customer receives carries the opt-out instruction; the first one also carries HELP.
1. Ride request sent to the driver — the one-tap dispatch:
2. Confirmation sent to the customer once the driver taps a time:
3. “Still confirming” update to the customer, if the driver has not answered yet:
4. Notice to the customer when the driver cannot take the ride:
Message 1 goes to the client business’s own driver, who operates the dispatch line. Messages 2 through 4 go to the customer, at the number the customer called us from, and only ever concern the specific ride that customer just requested by phone. Message and data rates may apply.
Consent
By calling our dispatch line and requesting a ride, you consent to receive a transactional confirmation text message about that ride, sent to the phone number you called from. This consent is limited to ride-confirmation messages for rides you request. We do not send marketing texts, and we do not add you to any recurring campaign.
What the dispatcher says on the call
Before any text is sent, the dispatcher asks for your consent out loud, in these words or very close to them:
“We’ll text you a confirmation with your pickup time at the number you’re calling from. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help; our texting terms are at ai.lemmerweb.com/sms-policy. Is that okay?”
We send the confirmation only if you say yes. The first message confirms your enrollment and repeats the STOP and HELP instructions. No other number is ever collected, purchased, or shared, and every message relates only to the ride you requested.
Opting out and getting help
- Reply STOP at any time to any message to stop all further text messages immediately. We honor STOP requests and will not text that number again.
- Reply HELP to any message for support information, or contact us directly at (715) 302-9397 or lwc@lemmerweb.com.
Demo calls on this website
Our website offers a demo call you can make in your web browser. The call is answered by an AI voice agent, not a person, and may be recorded. Our voice provider, Retell AI, keeps a recording and transcript of each demo call, and the personal details in them are limited to whatever you choose to say; we use these only to check and improve the demo. The company in the demo is made up, and nothing you ask for is actually booked. To have your demo calls deleted, send us a note through the contact form on our home page and tell us roughly when you called.
We do not sell or share your data
We do not sell, rent, or trade your phone number or any information we collect. We do not share it with third parties for their own marketing. We share information only as needed to fulfill your request (for example, giving the driver the ride details) or where required by law. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Data retention
We keep ride and message records only as long as needed to operate the service and for ordinary business records, then delete or anonymize them.
Changes to this policy
We may update this page from time to time; the “last updated” date above reflects the most recent change.
Contact
Questions about this policy or our messaging program:
Lemmer Web Consulting — Chris Lemmer
Wausau, Wisconsin, United States
Phone: (715) 302-9397
Email: lwc@lemmerweb.com
See also: Privacy Policy